Partner Support

 

IMA is committed to your success, and we know there is a lot that has to happen behind the scenes to help acquire and maintain new customers.  We’ll provide you with all the tools necessary to sell products and services, set up accounts quickly, and troubleshoot support issues.  We do this through training and dedicated product and terminal support.  We understand that you are the face of IMA and we want to ensure you are empowered with all the tools to make you successful.

 

  • Service—providing dedicated sales support to partners for questions regarding equipment, product information, transaction details, fees, qualifications/rates, risk, applications, and customer service escalation.

 

  • Terminal Deployment—IMA downloads and delivers new/refurbished terminals on behalf of the partner.

 

  • Cost Analysis—merchant statement analysis can be time consuming and we provide detailed statement analysis so the partner can do what they do best and develop relationships.

 

  • Control over your portfolio—notification on rate changes, industry changes, equipment updates, and client calls.

 

  • Reporting—detailed monthly portfolio reporting.

 

 

Industry Resource Links


We diligently provide our Clients and Partners with upcoming changes in the industry, Visa and MasterCard Interchange Costs, new products, equipment mandates, and PCI updates. These Interchange links are examples of the kinds of information we make available to our clients:

 

Visa Interchange      MasterCard Interchange      EMV      ApplePay

 

 

We're one call away
888.411.4462(4IMA)
Corporate Office:
14748 W Center Rd
Ste 106
Omaha, Nebraska 68144
 

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For any inquiries or service needs, you may email us at

imasupportimainfo.com

To apply for a job with IMA, please send your inquiry to 

hr@imainfo.com

Integrated Merchant Alliance, Inc. is a registered ISO of Wells Fargo Bank, N.A., Concord, CA, 94524 U.S.A.

American Express may require separate approval.  Copyright © 2020 Integrated Merchant Alliance, Inc. All Rights Reserved